Check why a speaker file upload is not working, whether the wrong file is showing, or why a file is still unchecked.
Short answer: A speaker file upload can be blocked because the Speaker Upload Page is closed, a required form is incomplete, or the file type is unavailable for the event. For a wrong file, upload the correct file to the same presentation slot with the same filename. The old version is archived. Room-device downloads appear in the File Status column.
If the Speaker Upload Page is closed
When the Pre-upload closed deadline has passed, speakers cannot upload new files through their personal upload page. An organiser can reopen it at Event → Event Information → Upload page by changing Pre-upload closed and clicking Save. Until it is reopened, staff can upload through the portal, or the speaker can upload at a Speaker Ready Room check-in station.
If the upload area is unavailable
A form may still need to be completed. Each form must be completed before the upload areas for the presentations it applies to can be used. Open the Fill forms step on the Speaker Upload Page and submit the outstanding form, then return to the presentation.
For the full speaker upload steps, see How do I upload my presentation file?.
If the wrong file is showing
Upload the correct file to the same presentation slot using the same filename. Slidecrew archives the current version and makes the new upload active. You do not need to delete the old file first. To remove a file instead, use the red delete button on its file card.
Staff can view an archived version in Core → Files by clicking the filename and choosing a numbered button under Revisions in the file sidebar. Earlier versions remain available there.
If the file type is not accepted
Check that the file uses a supported presentation format. Apple Keynote is disabled by default and must be enabled for the event in the upload page settings.
| Format | Extension | Notes |
|---|---|---|
| PowerPoint | .pptx, .ppt | Primary format. Full support for animations, embedded video, and audio |
| Fully supported. Opens in the Slidecrew custom PDF viewer on room devices | ||
| Apple Keynote | .key | Disabled by default. Enable per event in Upload page settings |
| Video (standalone) | .mp4 and others | Supported as a standalone file. Slidecrew converts uploaded video to MP4 automatically. |
| Image (standalone) | .jpg, .png and others | Supported as a standalone file |
For more on which formats to use, see What file formats can I upload for presentations and ePosters?.
If the file is still unchecked
New uploads start as unchecked. Files can be marked as checked in Core → Files, either in bulk or from the file card’s ⋮ menu. At a Speaker Ready Room station, files are marked as checked when the speaker logs out if Set file checked on close is enabled.
If the file is missing from a room device
Check the device’s File Status column on the Devices tab. It shows the number of files downloaded compared with the number expected. If the count is incomplete, the device may still be downloading. If it has stalled, check the device’s network connection. For further device-sync troubleshooting, see App Launcher says “System time not synchronized” or is stuck syncing.
Related guides
- Speaker File Upload Quick Guide → Follow the speaker file upload steps
- How do I set up the Speaker Upload Page and an upload deadline? → Change the Speaker Upload Page settings
- How do I upload or replace a file for a speaker in the portal? → Upload or replace a file for a speaker